Appointments are non refundable. if you cannot attend a scheduled appointment, you can reschedule for an alternative date. Please provide a minimum of 24 hours’ notice. Please note cancellations through phone or email will not be accepted, they must be done through the booking system or via your booking confirmation email.

A cancellation charge equal to the full value of the treatment will be incurred if less than 24 hours’ notice is given.

Cancellation charges will be automatically debited from your bank card held on file and are applicable for all cancellations, rescheduled appointments, or none attendance of appointments, within the 24 hour time frame.

Maternity reflexology:

Providing we are notified of the cancelled appointment, there is no cancellation charge if you cancel due to going into labour or due to a maternity related hospital admission. If you have paid for the treatment in advance, you can reschedule for a post natal reflexology session or use the credit towards a baby class.

Gift vouchers:

Vouchers are valid for 6 months from date of purchase.
Vouchers are non-refundable.
Vouchers can only be used for the treatment specified on the voucher.
Vouchers will not be extended if they are not redeemed before they expire.